PUBLICATIONS & TOOLS

The Operations Manager is the interface between the various operational departments.
His/her main mission is to manage and superviselogistics operations on site, and to coordinate warehouse activities : reception, stock management, order preparation and dispatch.
The Operations Manager is responsible for implementing the policy of optimizing human and material resources required to achieve defined objectives in terms of service rates and cost reduction.
He/she is also responsible for his/her teams, equipment, installations and buildings, in compliance with procedures.
He/she sets up customer satisfaction indicators and measures the performance of his/her teams.
The Operations Manager is responsible for the site's operational teams: forklift drivers, warehousemen, order preparers, operators and team leaders.
In some organizations, the Operations Manager may be in charge of the Transport Department.