PUBLICATIONS & TOOLS

The Transport Manager 's objective is to organize transport operations as effectively as possible, either as part of the company's catalog of services or as a customized service for its various customers. He/she operates within the geographical perimeter assigned to him/her: company-wide, national and/or international, regional and local.
They can also be found at regional or local level under the name of Agency Manager.
They carry out their sales role in liaison with the company's national or international sales teams. They are able to offer additional and complementary services, based on studies they have carried out. He/she leads the search for new customers and develops the loyalty of existing customers.
He/she is usually specialized in transport and routing methods such as :

• Courier or express,
• Transport of full or grouped loads by charter, regular lines and delivery rounds,
• Air and/or sea transit, often distinguishing between import and export.
  

In charge of operations and their profitability, meeting service quality objectives (reliability of lead times and integrity of flows), he/she draws up and manages the transport plan(s), the procedures to be used and defines the resources to be deployed, whether in-house or subcontracted as part of regular transport plans or adapted to requirements (as part of customer contracts).
He/she responds to or participates in the response to customer specifications, and participates in and/or leads sales and purchasing negotiations, from pre-selection to contractualization.
He/she formalizes subcontractors' needs and finalizes specifications in line with operating needs, service requirements and customer specifications.
He/she conducts purchasing negotiations from pre-selection to contractualization with the chosen subcontractors.
He/she ensures that the chosen solutions are deployed.
He/she sets up work processes, as well as contingency management and problem-solving procedures, and organizes a warning system and alternative solutions.
He/she ensures or participates in the economic and budgetary management of his/her profit center.
He/she is in charge of the human and social management of his/her teams.
He/she manages the vehicle fleet (purchasing, maintenance).
He/she ensures compliance with quality procedures, safety and security standards and hygiene rules, both by his/her teams and subcontractors. He is responsible for ensuring that everyone complies with current regulations.

He optimizes and improves his operations and routes using computerized transport management tools. In addition, as part of a continuous improvement approach, he/she improves processes and defines dashboards and indicators to best monitor the activities under his/her responsibility. These indicators are most often expressed in terms of team productivity, reliability, service levels and customer satisfaction.
He/she knows how to manage disputes and litigation with customers and subcontractors.
He/she shares and analyzes operational information and performance indicators with each member of his/her team, and meets with them periodically to do so.
He/she steers the continuous evolution of his/her organization and manages change.