PUBLICATIONS & TOOLS

The role of the Transport Operations Manager is to organize transport operations for a site or geographical area as effectively as possible. He/she is responsible for the purchasing and operational management of transport service providers and subcontractors.
In charge of transport operations and their profitability, he/she takes into account quality objectives (reliability of lead times and flow integrity) in line with service level agreements (SLAs).
He/she draws up and manages the transport plan(s) and procedures to be used, and defines the resources to be deployed, whether in-house or subcontracted, as part of regular or customized transport plans.
He/she relies on a portfolio of approved partners, or carries out chartering operations on an ad hoc basis.
He/she is involved in responding to customers' transport specifications.
To do this, he/she draws on his/her existing organization or formalizes expressions of need, and draws up specifications for subcontractors in line with operating needs, service requirements and customer specifications.
He/she conducts purchasing negotiations from pre-selection to contractualization with selected subcontractors.
He/she ensures the deployment of selected solutions.
He sets up work processes, as well as contingency management and problem-solving procedures, and organizes a warning and alternative solutions system.
He is responsible for the human and social management of his teams.
He manages the vehicle fleet under his responsibility (purchasing, maintenance).
He ensures compliance with quality procedures, safety/security standards and hygiene rules, both by his teams and his subcontractors. He/she is responsible for ensuring that all employees comply with current regulations.
He/she manages disputes and litigation with customers and subcontractors.
He/she shares and analyzes operational information and performance indicators with everyone involved, and meets with them periodically.