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December 4, 2020

3rd edition of the barometer "Delivery Services: Realities about French Expectations".

A study SprintProjectin partnership with DB Schenker, FM Logistic, GS1-France, Savoye and produced by OpinionWay.

For the past 3 years, SprintProject, in partnership with DB Schenker, FM Logistic, GS1-France, Savoye and OpinionWay, has been conducting its annual barometer "Delivery Services: Realities about French people's expectations". This study, based on a sample of 2,000 people, provides a qualitative and quantitative analysis of the evolution of French people's uses and expectations in terms of delivery services.

This year, the barometer reflects the change in behaviour during the pandemic, particularly in online food purchasing, up 7 points compared to 2019. Stores also offered more home delivery to limit the risk of contamination, which impacted the frequency of orders, up 4 points compared to 2019.

The question now is this:

Will these new purchasing behaviours continue over time or will we return to pre-containment habits?

In line with previous years, the price of delivery remains the key criterion for online purchases, followed by the return period and return terms. With regard to the different modes of delivery, there has been an increase in the use of new modes of delivery such as mobile delivery, consignment or refrigerated crate delivery. Companies are also more transparent about real-time delivery tracking.

Note this year: bad delivery experiences are down significantly. 54% of respondents say they have experienced a delivery problem in the last 12 months. This is 8 points less than in 2019 and 13 points less than in 2018.

Finally, the majority of French people recognise the economic benefits of home delivery but this also raises 2 other points: urban congestion and the impact on the environment.


To find out more:

Sales Contact
Eymeric de Pelleport
VP Sales
e.depelleport@sprint-project.com
06 31 16 40 11

Communication Contact
Coralie LOUBOUTIN
Communication Manager
c.louboutin@sprint-project.com
07 88 17 88 05

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